Its so good to hear a positive story about a business. It is so common now to hear about peoples bad experiences, often in their dealings with big companies who dont go the extra mile. It must be such a relief for you Rachel to find a business who know what they are doing, take notice of what YOU require and deliver the solution. Especially when you are so thorough and caring and you treat others as you would wish to be treated by them. xxx
Hi Denis, thanks very much for your comment. Yes, I consider myself very blessed. They are such an amazing team of people. When they answer the phone, all you hear is enthusiasm pouring out from the other end, followed by eager attentiveness... and then, best of all... the right answers! I really hope my post will guide other lucky people in their direction. x x x
As my special brother would say: "Thank goodness there are still some good people". What a wonderful find ERS Ltd has been for you Rachel and may they continue to be honourable, honest and supportive. XXX
Yes! And, for sure, if there was ever a story that I wanted to have a happy ending, it was this one!!!
But, it had a happy beginning too. Finding ERS Ltd. was such a massive stroke of luck. There's very few businesses left with a value system, and business culture like theirs... and they certainly don't exist within the tech space.
There's no automated phone service, or sprawling call centre, populated by disaffected youth, who could tell you everything you need to know about Minecraft, or Grand Theft Auto, but know miniscule amounts about what they need to know in order to do their job well and responsibly. Plus, there's no passing the buck from one department to another, when the recipient of your call fails to register a single iota of interest in your problem.
In contrast, at ERS calls are always picked up by a real, live person on the first or second ring, by someone who possesses an encyclopedic knowledge about the product range. And, every single time, the eagerness to help, that I have been met with, has always been palpable.
But, sadly, companies like ERS are a dying breed... and, I'm acutely aware, that if we, as consumers, don't start vociferously publicly applauding businesses like ERS, then they will suffer the same fate as Tinkerbell. And that would be a terrible crying shame.
Its so good to hear a positive story about a business. It is so common now to hear about peoples bad experiences, often in their dealings with big companies who dont go the extra mile. It must be such a relief for you Rachel to find a business who know what they are doing, take notice of what YOU require and deliver the solution. Especially when you are so thorough and caring and you treat others as you would wish to be treated by them. xxx
Hi Denis, thanks very much for your comment. Yes, I consider myself very blessed. They are such an amazing team of people. When they answer the phone, all you hear is enthusiasm pouring out from the other end, followed by eager attentiveness... and then, best of all... the right answers! I really hope my post will guide other lucky people in their direction. x x x
As my special brother would say: "Thank goodness there are still some good people". What a wonderful find ERS Ltd has been for you Rachel and may they continue to be honourable, honest and supportive. XXX
Thanks Nicky. x x x I am sure they will. They really are wonderful! x x xx
Good to have story with a happy ending 🧡
Yes! And, for sure, if there was ever a story that I wanted to have a happy ending, it was this one!!!
But, it had a happy beginning too. Finding ERS Ltd. was such a massive stroke of luck. There's very few businesses left with a value system, and business culture like theirs... and they certainly don't exist within the tech space.
There's no automated phone service, or sprawling call centre, populated by disaffected youth, who could tell you everything you need to know about Minecraft, or Grand Theft Auto, but know miniscule amounts about what they need to know in order to do their job well and responsibly. Plus, there's no passing the buck from one department to another, when the recipient of your call fails to register a single iota of interest in your problem.
In contrast, at ERS calls are always picked up by a real, live person on the first or second ring, by someone who possesses an encyclopedic knowledge about the product range. And, every single time, the eagerness to help, that I have been met with, has always been palpable.
But, sadly, companies like ERS are a dying breed... and, I'm acutely aware, that if we, as consumers, don't start vociferously publicly applauding businesses like ERS, then they will suffer the same fate as Tinkerbell. And that would be a terrible crying shame.